PRIVACY POLICY

Last Updated: 2 feb 2026

1. Your Privacy Matters

At St. Louis Australia, we take your privacy seriously. This policy explains what personal information we collect, how we use it, who we share it with and how we protect it — all in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to this policy.

2. What Personal Information We Collect

“Personal Information” is anything that can reasonably identify you. We may collect:

• Your name, email, phone number, address, date of birth and contact details.•Account details if you sign up or make purchases via our app or website.
• Payment info (processed securely by a third party — we don’t store full card details).
• IP address, device and browser info, and activity on our site via cookies.
• Other info you provide directly (like feedback, competition entries, surveys).

We do not knowingly collect personal information from children under 16 without consent from a parent/guardian.

3. How We Collect It

We collect info:

•Directly from you when you interact with us (e.g. forms, purchases, support requests).
•Automatically via cookies and analytics tools when you use our website.
•From third parties providing services on our behalf (e.g. payment gateways).

4. Why We Use Your Information

We use your personal information to:

• Deliver products and services you request.
• Communicate with you about orders, accounts, updates or support.
• Send marketing (only with your consent; you can opt-out anytime).
• Improve our website and offerings.
• Comply with legal obligations.

5. Cookies & Tracking

We use cookies and similar tech to:

Remember your preferences.
• Analyse site usage for improvements.

You can disable cookies through your browser settings, though some features may break.

6. Who We Share Your Info With

We may share personal information with:
• Our staff, contractors or service providers (e.g. hosting, payment processing).
• Advertising or marketing platforms (only with your consent).
• Law enforcement/government agencies if required by law.

We do not sell your personal information to unrelated third parties.

7. Your Rights

You can:

• Access and correct personal information we hold about you.
• Opt out of marketing at any time.
• Contact us to withdraw consent where applicable.

8. Security

We take reasonable steps to protect your information but no online system is impenetrable. Data transmission is at your own risk.

9. Third-Party Links

Our site might link to other websites. We’re not responsible for their privacy practices — check their policies.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be published here.

11. Contact Us

Email: info@st-louis.com.au